FAQ

WHY DOES MY CHECK OUT REFLECT A DIFFERENT PRICE TO MY NATIVE CURRENCY? 

For your convince you can calculate the price of items sold on our site via our integrated currency converter in GBP - EURO - USD - NZD - AUD. When you arrive to check out, at the purchasing stage your cart will show the AUD price of your order. Once payment is made your bank will charge your card in your local currency. (Please note that currency conversion rates can vary from bank to bank and PayPal so please use the currency conversion tool as a rough guide). 

I'VE JUST PLACED AN ORDER. WHERE IS MY CONFIRMATION EMAIL? 

Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at hello@isidorathelabel.com

I AM UNABLE TO PLACE MY ORDER. WHAT DO I DO? 

If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at hello@isidorathelabel.com

CAN I CANCEL/MAKE CHANGES TO THE ORDER I JUST PLACED? 

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within the hour) at hello@isidorathelabel.com your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made.

WHERE IS MY PACKAGE? 

Please see "SHIPPING" under Customer Care for more information on shipping.